We love hearing from our users! Whether you've found a bug, have a feature idea, or just want to share your experience, here's how to reach us.
Report a bug
First, check this help center — your issue might already have a solution listed in our troubleshooting articles. If you can't find an answer, the fastest way to report a bug is through our contact form at vidpal.ai/contact.
Include as much detail as possible: what you were doing when the bug occurred, what you expected to happen, and what actually happened. Screenshots or screen recordings of the issue are incredibly helpful — you can even use VidPal to record the bug in action!
Download troubleshooting data
For technical issues, you can help our support team by downloading your troubleshooting data. Open the VidPal extension popup, click the three-dot settings menu, and select "Download for troubleshooting". This creates a file with diagnostic information (no personal data is included) that you can attach to your bug report.
Request a feature
Have an idea for how VidPal could be better? We'd love to hear it! Send us your feature request through the contact form at vidpal.ai/contact.
We review every feature request and prioritize based on community demand. Many of VidPal's best features started as user suggestions.
Join our community
Follow us on social media for the latest updates, tips, and to connect with other VidPal users. We're active on Twitter and LinkedIn.
Urgent issues
For urgent issues that prevent you from recording, email support@vidpal.ai directly. Our support team typically responds within a few hours during business days.