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Troubleshooting

Quick solutions to common issues. Find your answer below or contact our support team.

I can't see the VidPal extension

Fix invisible extension icon in Chrome toolbar. Pin the VidPal extension so it's always accessible.

1 min read

I can't see my recording toolbar

Show hidden recording toolbar. Troubleshoot and restore the VidPal control panel during recording.

1 min read

Why can't I record my screen on macOS?

Fix macOS screen recording permission issues. Grant VidPal and Chrome the access they need.

2 min read

How to grant VidPal permission to record your camera and microphone

Fix camera and microphone permission issues. Grant the VidPal extension access to your recording devices.

2 min read

I can't hear any audio on my recording

Fix silent recordings by checking audio settings. Troubleshoot microphone and system audio issues.

2 min read

I can't find my last recorded video, how can I recover it?

Recover missing recordings from temporary storage. Find and restore videos that didn't save properly.

1 min read

What does "Memory limit reached" mean when recording?

Fix memory limit errors during long recordings. Understand browser memory constraints and workarounds.

2 min read

How can I report a bug or give feedback?

Report bugs, request features, or share feedback about VidPal. Help us improve the platform.

1 min read

VidPal doesn't work on certain websites

Some websites restrict extensions from running. Learn which sites have limitations and how to work around them.

1 min read

My recording quality is poor or laggy

Improve recording quality and fix performance issues. Optimize your settings for smooth, clear recordings.

2 min read
Still stuck?

Can't find what you're looking for?

Our support team is happy to help. Reach out and we'll get back to you within a few hours.

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